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The Personalization of Conversational Agents in Health Care: Systematic Review

The Personalization of Conversational Agents in Health Care: Systematic Review

The current review has: (1) focused on the use of personalization features in CAs that were not examined previously; (2) used the same inclusion and exclusion criteria as the review by Laranjo et al [2] with an additional criterion on personalization (ie, the

Ahmet Baki Kocaballi, Shlomo Berkovsky, Juan C Quiroz, Liliana Laranjo, Huong Ly Tong, Dana Rezazadegan, Agustina Briatore, Enrico Coiera

J Med Internet Res 2019;21(11):e15360