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Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Little is known about who uses patient-rating websites and how unsolicited ratings by patients relate to more conventional measures of patient experience and clinical quality.

Felix Greaves, Utz J Pape, Henry Lee, Dianna M Smith, Ara Darzi, Azeem Majeed, Christopher Millett

J Med Internet Res 2012;14(5):e146

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Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study

However, most of the decisions about how national patient experience feedback collections operate are made by a host of other actors.

Kelsey Flott, Ara Darzi, Sarah Gancarczyk, Erik Mayer

J Med Internet Res 2018;20(4):e141

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Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online

If applicable to health care, these analytical methods could permit interpretation of textual information about patient experience on a huge scale.

Felix Greaves, Daniel Ramirez-Cano, Christopher Millett, Ara Darzi, Liam Donaldson

J Med Internet Res 2013;15(11):e239

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Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study

Of the 27,309,724 tweets collected between February 2013 and February 2017 using a set of patient experience-related keywords, the classifier was able to identify 2,759,257 tweets that were labeled as patient experience.

Kara C Sewalk, Gaurav Tuli, Yulin Hswen, John S Brownstein, Jared B Hawkins

J Med Internet Res 2018;20(10):e10043

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Digital Health Tools and Patients With Drug Use Disorders: Qualitative Patient Experience Study of the Electronic Case-Finding and Help Assessment Tool (eCHAT)

Melinda Ada Choy, Elizabeth Sturgiss, Felicity Goodyear-Smith, Gavin JD Smith

J Med Internet Res 2020;22(9):e19256

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Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review

Mustafa Khanbhai, Kelsey Flott, Ara Darzi, Erik Mayer

J Med Internet Res 2019;21(1):e9076

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Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings

Martin Emmert, Frank Halling, Florian Meier

J Med Internet Res 2015;17(1):e15

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Perspectives of Patients and Professionals on Information and Education After Myocardial Infarction With Insight for Mixed Reality Implementation: Cross-Sectional Interview Study

Alexander D Hilt, Kevin Mamaqi Kapllani, Beerend P Hierck, Anne C Kemp, Armagan Albayrak, Marijke Melles, Martin J Schalij, Roderick W C Scherptong

JMIR Hum Factors 2020;7(2):e17147

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Patient Experiences of Web-Based Cognitive Behavioral Therapy for Heart Failure and Depression: Qualitative Study

Johan Lundgren, Peter Johansson, Tiny Jaarsma, Gerhard Andersson, Anita Kärner Köhler

J Med Internet Res 2018;20(9):e10302

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Web-Based Textual Analysis of Free-Text Patient Experience Comments From a Survey in Primary Care

Patient experience is an important component of quality of health care, and questionnaires capturing patient experience have been widely used to provide insight into the quality of primary health care provision [1-3].

Inocencio Daniel Maramba, Antoinette Davey, Marc N Elliott, Martin Roberts, Martin Roland, Finlay Brown, Jenni Burt, Olga Boiko, John Campbell

JMIR Med Inform 2015;3(2):e20

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