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Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Little is known about who uses patient-rating websites and how unsolicited ratings by patients relate to more conventional measures of patient experience and clinical quality.

Felix Greaves, Utz J Pape, Henry Lee, Dianna M Smith, Ara Darzi, Azeem Majeed, Christopher Millett

J Med Internet Res 2012;14(5):e146


Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study

Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study

However, most of the decisions about how national patient experience feedback collections operate are made by a host of other actors.

Kelsey Flott, Ara Darzi, Sarah Gancarczyk, Erik Mayer

J Med Internet Res 2018;20(4):e141


Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online

Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online

If applicable to health care, these analytical methods could permit interpretation of textual information about patient experience on a huge scale.

Felix Greaves, Daniel Ramirez-Cano, Christopher Millett, Ara Darzi, Liam Donaldson

J Med Internet Res 2013;15(11):e239


Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study

Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study

Of the 27,309,724 tweets collected between February 2013 and February 2017 using a set of patient experience-related keywords, the classifier was able to identify 2,759,257 tweets that were labeled as patient experience.

Kara C Sewalk, Gaurav Tuli, Yulin Hswen, John S Brownstein, Jared B Hawkins

J Med Internet Res 2018;20(10):e10043


Web-Based Textual Analysis of Free-Text Patient Experience Comments From a Survey in Primary Care

Web-Based Textual Analysis of Free-Text Patient Experience Comments From a Survey in Primary Care

Patient experience is an important component of quality of health care, and questionnaires capturing patient experience have been widely used to provide insight into the quality of primary health care provision [1-3].

Inocencio Daniel Maramba, Antoinette Davey, Marc N Elliott, Martin Roberts, Martin Roland, Finlay Brown, Jenni Burt, Olga Boiko, John Campbell

JMIR Med Inform 2015;3(2):e20