Improving Patient Experience and Primary Care Quality for Patients With Complex Chronic Disease Using the Electronic Patient-Reported Outcomes Tool: Adopting Qualitative Methods Into a User-Centered Design Approach

Carolyn Steele Gray   ^{1, 2} , MA,PhD ;   Anum Irfan Khan   ¹ , MSc ;   Kerry Kuluski   ^{1, 2} , MSW,PhD ;   Ian McKillop   ³ , PhD,FRSPH ;   Sarah Sharpe   ¹ , MSc ;   Arlene S Bierman   ^{1, 4} , MD,MS,PhD ;   Renee F Lyons   ^{1, 2} , PhD ;   Cheryl Cott   ⁵ , DipPT,BPT,MSc,PhD

¹ Institute for Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, ON, Canada

² Bridgepoint Complexity Lab, Lunenfeld-Tanenebaum Research Institute, Sinai Health System, Toronto, ON, Canada

³ School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada

⁴ Li Ka Shing Knowledge Institute, St. Michael’s Hospital, Toronto, ON, Canada

⁵ Department of Physical Therapy, University of Toronto, Toronto, ON, Canada