Virtual Hospitals and Patient Experience: Protocol for a Mixed Methods Observational Study

Tim Michael Jackson   ^{1 *} , BST, DipCOMM, MIS, PhD ;   Kanesha Ward   ^{1 *} , BClinSc, MRes ;   Shannon Saad   ² , BSc (Hons), MBBS, MMedEd ;   Sarah J White   ³ , BA (Hons), PhD ;   Shila Poudel   ² , BNurs ;   Freya Raffan   ² , BA, MHSM ;   Sue Amanatidis   ² , BSc, DipND, MPH ;   Jenna Bartyn   ² , BHSc, MPH ;   Owen Hutchings   ² , BSc, MBBS ;   Enrico Coiera   ¹ , MBBS, PhD ;   Kevin Chan   ² , BASc ;   Annie Y S Lau   ¹ , BE, PhD

¹ Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia

² RPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia

³ Centre for Social Impact, University of New South Wales, Sydney, Australia

*these authors contributed equally